Aneesh Aggarwal

Led GenAI Products & Automation, GenAI Platform, and Merchant & Agent Experience initiatives, driving significant cost savings, efficiency gains, and customer satisfaction improvements.

• Drove $1.4M in yearly savings by building and scaling the AI-driven platform Yogi from 0 to 1, automating over 40,000 requests monthly for enhanced operational efficiency.
• Improved Customer Satisfaction (CSAT) to 91% and reduced reopens to 0.04% by implementing AI risk-segmentation, validation gates, and robust fallback flows.
• Reduced merchant service volume by 35% at inflow and improved containment from 53% to 83% by launching AI Assistant RAY and standardizing 50+ merchant problem resolution workflows.
• Enhanced GenAI accuracy to 98% by developing the Evals framework with golden datasets, Human-in-the-Loop (HITL), and regression tests, defining an organization-wide AI governance stack.
• Increased agent productivity by 60% through automating core agent-driven workflows via the Agent Platform, and reduced merchant onboarding time from 3 days to 0.7 days.

Managed customer experience, product development, and new product vertical innovation, delivering substantial revenue growth and operational efficiencies in insurtech.

• Improved auto insurance conversions by 34%, generating +$5.6M yearly, and boosted NPS by 25% through pre-sales journey simplification.
• Increased travel conversion by 42% (+$150K yearly) by designing utilization-based, personalized benefit structures, and grew cross-sell from 3% to 7% by reshaping extended-warranty offerings.
• Developed an APAC teleconsultation platform, enabling over 1,000 daily consultations, and designed the end-to-end app journey.
• Reduced customer call wait times from 5 minutes to 2 minutes by implementing automated grievance redressal using Robotic Process Automation (RPA).
• Launched the Home Assistance vertical, generating $1.5M in its first year through comprehensive product design, pricing, and Go-To-Market (GTM) strategy.

Drove innovation, growth, and customer journey optimization, managing P&L and strategic partnerships to enhance product offerings and market share.

• Built a reverse-auction model that improved issuance for high-risk customers, earning the 'Fintech Innovation of the Year' award.
• Managed a $3.75M P&L across engineering, QA, service, and insurer partnerships for health and travel categories.
• Reduced insurer rejections by 13% through predictive issuance modeling, leveraging 5+ years of insurer and customer data.
• Improved travel conversion from 34% to 45% (adding $750K) by designing a frictionless one-click merchant journey.
• Increased cross-sell from 2% to 5% (adding $250K) by revamping product pages and contextual recommendations, integrating 200+ insurer plans to reduce cart dropouts from 12% to 6%.